I have used the Ticket master App on numerous occasions. I know 02 don’t really care so i don’t know even if this review will be published. I now face the prospect of taking my passport, two printed emails to the box office on Tuesday night, to queue up for ages to try and get my tickets. This is the second time I have used the App, second time problems, problems.
I have reinstalled the App, done a password reset and everything else the FAQ ask me to do. Don’t worry the tickets will appear before the concert was my only help! I am using the correct email address ,which is the same as my O2 app. Ticketmaster state my tickets are on the App.
I had no choice but to use the O2 app as my delivery method. Tickets purchased via Ticketmaster for Rod Stewart. Worst App I have ever had the misfortune to use People do not want to worry about tickets being uploaded only days before the event! And some folk may not even have a driving licence or passport that has to be used as last resort for proof of identity for entry with the ticket confirmation sent to the correct email address in the first sodding place !!! Goodness sake, allow a paper ticket to be printed off!!!! As with 99% of all other comments on here- the app doesn’t even allow you to sign in with the email address that you bought the tickets with!! I have a confirmation email to the ACTUAL email address I booked and bought the tickets with yet the app doesn’t recognise it! Crazy! As with other users there’s a rigamarole of having to create O2 account and then links to creating an AXS account and even after doing all of this no tickets appear and tapping on “access your tickets “ in the app still doesn’t recognise your email address !!!! Grrrr! How frustrating for non savvy phone users or just simply trusting customers who have paid good money to attend your venue!!! Very poor performance app.
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